Lost/Damaged Emirates ID: How to Get Replacement in UAE

Losing your Emirates ID or having it damaged can be stressful, but the replacement process in the UAE is straightforward. Whether your card is lost, stolen, or damaged, the General Directorate of Residency and Foreigners Affairs (GDRFA) has established clear procedures to help you obtain a replacement quickly. This guide covers everything you need to know.

Difference Between Replacement and Renewal

It’s important to understand the difference:

• Replacement: Issued when card is lost, stolen, or damaged (before expiration)
• Renewal: Issued when your card expires (natural expiration)

When You Need Emirates ID Replacement

You need a replacement Emirates ID if:

• Your card is lost or stolen
• The card is physically damaged (bent, cracked, water damage)
• The chip is not functioning
• The card is faded or unreadable
• Information on the card is incorrect due to printing error

Step-by-Step Emirates ID Replacement Process

Step 1: Report Loss to Police (If Stolen)

If your Emirates ID is stolen, file a report at the nearest police station immediately. You’ll receive:

• Police case number (GR number)
• Statement copy for your records
• Official report for GDRFA submission

Note: If lost (not stolen), you may skip this step, though reporting is recommended.

Step 2: Visit GDRFA Website

Go to smartservices.ica.gov.ae and log in with:

• UAE Pass credentials
• Existing Emirates ID number (if you have it)
• Passport number

Step 3: Apply for Replacement Online

Fill out the Emirates ID replacement form with:

• Current (lost/damaged) Emirates ID number
• Reason for replacement (lost, stolen, damaged)
• Passport details
• Current address
• Police report number (if applicable)

Step 4: Upload Supporting Documents

Submit scanned copies of:

• Passport (biographical page)
• Current residence visa
• Police report (GR number)
• Passport-sized photograph (4×6 cm, recent)
• Photos of damaged card (if applicable)

Step 5: Pay Replacement Fee

Pay the application fee online using:

• Credit or debit card
• Digital wallet
• Online banking transfer

Step 6: Schedule Biometric Appointment

Book an appointment at a GDRFA center for biometric data re-verification.

Step 7: Attend Appointment & Collect Card

Visit the GDRFA center on your scheduled date. Your biometric data is verified, and your replacement card is issued.

Emirates ID Replacement Fees 2026

• Standard Replacement: AED 100
• Express Replacement (3-5 days): AED 250
• Priority Replacement (1-2 days): AED 400
• Same-Day Replacement: AED 500
• Administrative Processing Fee: AED 5

Required Documents for Replacement

Before applying, gather:

• Passport: Original and scanned copy (valid for 6+ months)
• Residence Visa: Valid visa documentation
• Police Report: GR number (if stolen)
• Photograph: 4×6 cm, white background (recent)
• Lost Card Details: Card number, expiration date (if known)
• Declaration Letter: Self-attested statement about loss/damage

Processing Timeline for Replacement

• Standard Service: 10-15 working days
• Express Service: 3-5 working days
• Priority Service: 1-2 working days
• Same-Day Service: Same calendar day (limited centers)

What If You Don’t Have Your Emirates ID Number?

If you can’t remember your card number:

• Use your passport number to apply
• GDRFA can look up your original card details
• Your bank or employer may have your card number on record
• Contact GDRFA directly for assistance

Replacement During Travel or Abroad

If you’re outside the UAE when your card is lost:

• File a report with the nearest UAE embassy or consulate
• Complete the online replacement application
• Return to UAE to complete biometric verification
• Collect your replacement card in person at GDRFA

Important Considerations

• Identity Theft: If your card is stolen, monitor your accounts for fraudulent activity
• Bank Notification: Inform your bank about the lost/stolen card
• Employer Notification: Inform your employer if the card is lost
• Validity Status: Your original card remains valid until officially cancelled
• New Card Number: Your replacement card will have a new card number

FAQ Section: Emirates ID Replacement Questions

Conclusion

Losing or damaging your Emirates ID is inconvenient, but the replacement process is manageable. Start by reporting to police (if stolen), then apply online and book your biometric appointment. Choose the service level that fits your timeline and needs. If you require professional assistance or have complex circumstances, ecompanysetup.com can expedite your replacement process.